At ValueCare Clinic, we strive to provide excellent service and products to all our patients. To ensure transparency and fairness, we have outlined our policies regarding refunds, returns, and cancellations below:

1. Refund Policy:

• Service/Treatment Cancellation: In the event that a scheduled service or treatment is canceled by the clinic for any reason, and patient has made out of pockect payment in advance then reschdule for the same will be offered. If patient desired to get refund insted then a full refund will be issued to the patient.
• Overpayment/Billing Errors: If you believe you have been overcharged or have identified a billing error, please contact our billing department immediately. Refunds for verified overpayments or billing errors will be processed promptly.
• Refund Processing Time: Refunds will typically be issued using the original payment method. Please allow 30 business days for refunds to reflect in your account.

2. Return Policy:

• Product Returns: Products purchased from our clinic can be returned within 3 days of purchase, provided they are unopened and in their original packaging.
• Proof of Purchase: All returns must be accompanied by the original receipt or proof of purchase.
• Refund Procedure: Refunds for returned products will be issued in the original form of payment.
• Exceptions: Used or opened products are not eligible for return unless they are defective. In case of defective products, please contact our clinic immediately for assistance.

3. Cancellation Policy:

• Appointment Cancellation: Patients are required to provide at least 24 hours’ notice for appointment cancellations or rescheduling to avoid any cancellation fees.
• Late Cancellations/No-Shows: Late cancellations or no-shows may be subject to a cancellation fee, which will be determined based on the type of appointment and services scheduled.
• Deposit Requirement: Certain services may require a deposit upon booking, which may be non-refundable in the event of cancellation without sufficient notice.
• Cancellation/Rescheduling Procedure: To cancel or reschedule an appointment, please contact our clinic at least 4 hours before the scheduled time.

Insurance Information:

ValueCare Clinic accepts a wide range of insurance plans to help cover the cost of medical services. Patients are encouraged to verify their insurance coverage prior to their appointment to ensure that our clinic is in-network with their insurance provider.

• Accepted Insurance Plans: We accept insurance plans from major providers, including but not limited to redirect to insurance page.
• Out-of-Network Coverage: For patients with out-of-network insurance coverage, we can provide assistance with claim submission and reimbursement processes.
• Insurance Verification: Our administrative staff can assist you with verifying your insurance coverage and understanding your benefits prior to your appointment.
• Co-Payments and Deductibles: Patients are responsible for any applicable co-payments, deductibles, or other out-of-pocket expenses as determined by their insurance plan.

Please note that insurance coverage and benefits may vary depending on individual insurance plans. For specific inquiries regarding insurance coverage and billing, please contact our clinic’s billing department.

• PCP– Patients are responsible to reach out to their insurance and change to ValueCare Clinic as PCP before the appointment in order to avoid higher out-of -pocket copays.
• Coordination of Benefits (COB)– Patients are encouraged to call their primary insurance and notify and link if you have secondary or supplemental insurance. This will help reduce or eliminate the out of pocket payment for patients who meet COB requirements.